Support Diagnostics

⚠

Loading…

Select Customer

Select User

Sessions

Performance Metrics

Support Diagnostics

Authenticate with your Bizzdesign credentials to begin investigating performance issues.

Select Product

🖥️

Workspaces Applications

Session diagnostics and performance metrics

⚙️

Automation Engine

EC2 instance runs and resource metrics

📊

Workspaces Performance

Performance issue reports and analytics

Automation Engine Runs

Instance Metrics

Compare with session

© 2026 Bizzdesign. All rights reserved.

What's New

v1.5 April 2026

New

Automation Engine mode now shows only AE-active customers, filtered by a daily-refreshed activation cache

v1.4 April 2026

New

Session discovery cache — sessions now load near-instantly from a nightly cache, with only the last ~24 hours queried from CloudWatch in real time
User list enrichment — session counts and last-session timestamps are pre-populated from cache, eliminating per-user CloudWatch calls
PII scrubber — email addresses are automatically removed from analytics data older than 63 days

v1.3 April 2026

New

EC2 Instance Lookup — look up Automation Engine instances by customer and view CPU, memory, disk, and network metrics
Customer list cache warmer — customer list is pre-cached every 30 minutes, no more waiting for Athena queries

v1.2 April 2026

Improved

Workspaces Performance dashboard — session percentage on customer cards, ascending/descending sort, issue category badges, issue type filter, total sessions summary bar
Performance warning badges on Workspaces Applications user and session cards
Session comparison — compare two sessions side-by-side with synchronized chart zoom

v1.1 April 2026

New

Workspaces Performance — nightly analytics engine that detects unstable network, slow network, and high memory pressure issues across all customers
Automation Engine — EC2 instance run history and resource metrics

v1.0 April 2026

Initial release — Workspaces Applications session discovery, CloudWatch metrics visualization, CSV export, deep links
SSO authentication via Cognito + SAML